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UNICEF Run for Every Child 2019 – Cancellation Arrangement
07-11-2019


(7 November 2019, Hong Kong) It is with deepest regret that after prudent consideration and discussion, the Hong Kong Committee for UNICEF (UNICEF HK) informs you  the cancellation of the UNICEF “Run for Every Child" 2019 and its related activities, originally scheduled to be held at Hong Kong Disneyland Resort and Sunny Bay on Sunday, 24 November 2019.

Owing to a range of ongoing uncertain factors that may impact on the smooth running of the event as well as the safety of parties involved, we are unfortunately obliged to cancel this year’s charity run. This was a tough decision and it was made taking into account the safety and best interests of participants, volunteers, invited guests and all other relevant parties.

To express our thanks for the support from our runners, an Appreciation Pack will be made available as a token of appreciation. Each Appreciation Pack contains the following:

-       Souvenir medal

-       Race bib

-       adidas HK$220 cash voucher to redeem adidas Sport Performance outfits

-       Sports cooling towel

-       Thank you card

Appreciation Packs will be available for collection in early December, with details to be announced by the end of this month via email. If runners have reached designated donation amounts, fundraising gifts will also be available at the same time as the collection of appreciation pack.

We respect and understand any decision on withdrawing donation and forfeiting the appreciation pack as well as any special gifts or fundraising awards.  Runners may refer to the email we sent to your enrollment address about how to request for donation withdrawal runner should return on or before 20 November 2019 for further arrangement.

We are deeply sorry for the cancellation of the event and apologize for any inconvenience caused. We hope to have your continuous support for children in the future and to see you at the UNICEF “Run for Every Child” 2020 event, for which we will welcome your enrolment next year on a priority basis.

If you have any enquiries, please feel free to contact us via run@unicef.org.hk or call us at 2833 6139 (please press [0] after selecting a language).


Q: Why cancel the event instead of rescheduling it?

A: Owing to a range of ongoing uncertain factors that may impact on the smooth running of the event as well as the safety of parties involved, we are unfortunately obliged to cancel this year’s charity run. This was a tough decision and it was made taking into account the safety and best interests of participants, volunteers, invited guests and all other relevant parties.

 

Q: What will happen to the donations?

A: Despite the cancellation of the “Run for Every Child” 2019 event, all funds raised through the event will continue to be used in the UNICEF’ "for every child, end AIDS” campaign to save lives, and help children and families across the globe. We also respect and understand any decision by runners on withdrawing donation and forfeiting the appreciation pack as well as any special gifts or fundraising awards. 

 

Q: Will I still be able to receive my runner’s pack?

A: UNICEF HK appreciates the generosity of the runners who would keep their commitment to support UNICEF’s work.  To express our thanks for your unwavering support, an “Appreciation Pack” will be made available to you as a token of appreciation. Please refer to the email we sent to your enrollment address for further details.

 

Q: When can I receive my Appreciation Pack?

A: The Appreciation Pack will be available to runners for collection in early December by runners who keep their commitment in supporting UNICEF’s work, with details to be announced by the end of November to your enrollment email.

 

The tentative collection period of Appreciation Pack

Date: 5 – 9 December 2019 (Thu to Mon)

Venue:  Will be updated by email in late November  

 

Q: If I’m not able to collect Appreciation Pack myself, can I ask a friend to collect it for me? 

A: Yes, you will receive an authorization letter with the notification email for Appreciation Pack collection, and you may give your letter to anyone to collect the pack in your stead.

 

Q: Would it be possible for me to withdraw my donation?

A: We respect and understand your decision if you would like to withdraw your donation and forfeit your appreciation pack as well as any special gifts or fundraising awards. Please submit your information following the details in the email and a refund request form will then be emailed to you shortly after. Please complete the refund request on or before 20 November 2019.

 

Q: How long will the refund process take?

A: We will process refund requests as soon as possible and the process will typically take 10-12 weeks, but may take longer depending on the complexity of the case.

 

Q: If I withdraw my donation, can I still get my runner’s pack or the Appreciation Pack?

A: You will not be able to receive your runner’s pack or Appreciation Pack if you withdraw your donation.

 

Q: Will I still be able to receive the fundraising awards from reaching the certain amounts?

A: Yes, if you have reached designated donation amounts, fundraising gifts (for example, a Hong Kong Disneyland 1-Day ticket, adidas bottle and UNICEF souvenir) will also be available for your collection at the same time as your Appreciation Pack.

 

Q: What if I have a hotel booked for the event?

A: We are deeply sorry for the cancellation of the event and apologize for any inconvenience caused. If you have a room booked at the Hong Kong Disneyland Hotel using the special discount code, you may reschedule or request a refund by reaching Hong Kong Disneyland Reservation Centre hotline at (+852) 1-830-830 directly.

 

Q: 【About Personal Fundraising Page】 Would it be possible for my donors to get a refund?

A: Your persistent support will be enormously appreciated as all funds raised through the event will continue to be used in our “for every child, end AIDS” campaign. If they would like to refund their donations, please call 2833 6139 or email run@unicef.org.hk.

 

Q: 【About Personal Fundraising Page】 How can the non-running fundraisers and donors to get a refund?

A: Your persistent support will be enormously appreciated as all funds raised through the event will continue to be used in our “for every child, end AIDS” campaign. If any fundraiser or donor would like to refund their donations, please call 2833 6139 or email to run@unicef.org.hk.

 

Q: 【About Personal Fundraising Page】 How long will the refund take?

A: We will process refund requests as soon as possible and the process will typically take 10-12 weeks, but may take longer depending on the complexity of the case. 

 

Q: 【About Personal Fundraising Page】 Will the top online fundraising & top online engagement awards be entitled?

A: We have no intention to change the published detail on the online fundraising awards. Please stay tuned for the latest news on run.unicef.org.hk